Does Subculture offer refunds or exchanges on ticket purchases?
As stated in your purchase confirmation/receipt, there are no refunds or exchanges on ticket purchases. There are no exceptions to this policy.
In the event that you are unable to use your tickets, you are welcome to gift them to another party, in which case you would want to email the SubCulture box office with your name, order number, and the name of the party who will be using your tickets.
What is your policy regarding performance cancellations due to inclement weather?
SubCulture will remain open for performances during inclement weather unless the majority of the New York City subway system is shut down or the performing artist is unable to get to the venue due to weather-related issues. In the event of a cancellation, SubCulture will immediately contact ticket holders via email.
Do you serve food? How about alcohol?
We have a few theater-type snacks, but not a full menu. Our bar has a nice selection of craft beers and wines, but we currently do not sell hard alcohol. No outside food or drinks are allowed in the venue.
Is there a venue parking lot?
We do not have a parking lot. There is a parking lot at the corner of Lafayette Street and Great Jones Street in addition to limited street parking in the neighborhood.
Do you have a photography policy?
Flash photos, video, and audio recording are all prohibited. Many of our shows are quiet and intimate, therefore we ask our guests to use good judgment regarding when it’s appropriate to take a picture during a performance. We reserve the right to prohibit photography of any kind.
Is there a drink minimum?
No. SubCulture is a performing arts venue, not a club. There is no drink minimum.
Is there a minimum age-limit to attend the performances? What about UCB shows?
Unless otherwise noted for a specific event, all SubCulture performances are all-ages; children under 8 years of age are not allowed in the venue. We reserve the right to check ID’s at the door.
For UCB Theatre events, we ask that anyone 16 years or younger be accompanied by an adult. Most, if not all, of the UCB shows contain adult language and content may not be appropriate for young or sensitive customers. If you have questions about a specific show, you can call UCB Theatre at 212.366.9176 or email email@example.com.
Does the venue have assigned seating?
Unless otherwise noted for a specific event, seating is general admission and first-come/first-served.
Do you have a late-arrival policy?
We ask that guests do their best to arrive before performance start times. As our venue closely resembles an intimate theater space, any interruptions can aversely affect both the performers and fellow attendees. Should guests arrive late for a performance, they will be held outside of the venue until the applause between selections in order to minimize disruptions.